Consultation / Booking Terms

Last updated: 22 August 2026

These Consultation / Booking Terms apply to all 1:1 consultations and appointments provided by Semo’s Consultancy Services (“SCS”, “we”, “us”, “our”).

These terms should be read alongside our Terms & Conditions, Privacy Policy and Refund & Cancellation Policy.
 

1. Nature of Our Consultancy Services

SCS provides practical consultancy, guidance, preparation and professional support.

Our consultations may include:

Business Consultancy

• Business setup and structure

• Operations and processes

• Pricing and business organisation

• Business development and growth support

• General business guidance

Healthcare Career Consultancy

• Career and Band 2–7 progression support

• Interview preparation

• Management and operational guidance

• HR meeting preparation

• Professional development support

The exact scope of your consultation will depend on the service selected and the information you provide before or during your appointment.
 

2. Professional Disclaimer

SCS consultancy is provided for information, preparation, guidance and professional development purposes.

Our services do not constitute legal, financial, tax, accounting, investment, medical, clinical or other regulated professional advice.

Healthcare consultancy does not constitute clinical advice and SCS does not act as your employer, legal representative or trade union representative.

Where your circumstances require advice from a regulated professional, you remain responsible for obtaining that advice.
 

3. Booking and Confirmation

Consultations may be booked through our online booking system or another booking method expressly offered by SCS.

Your appointment is confirmed when you receive a booking confirmation and any required payment has been successfully received.

You are responsible for checking that the:

• Consultation type

• Date

• Time

• Contact details

• Time zone, where relevant

shown in your confirmation are correct.

Please contact us promptly if you identify an error.
 

4. Fees and Payment

The applicable consultation fee will be displayed before you complete your booking.

Unless expressly agreed otherwise, payment is required in advance.

Where payment is not successfully completed, SCS may decline or cancel the booking.

Any applicable taxes or other mandatory charges will be displayed where required.
 

5. Your Statutory Cancellation Rights

If you are an eligible UK consumer booking a consultation online or otherwise at a distance, you may have a statutory right to cancel the service contract within 14 days from the day after the contract is entered into.

If you request that your consultation takes place during this statutory cancellation period, different rules may apply.

Where you expressly request that SCS begins providing the service during the cancellation period and subsequently cancel after performance has begun, you may be required to pay a proportionate amount for services already provided where permitted by law.

Where a service has been fully performed during the cancellation period following the necessary request and acknowledgement, the statutory cancellation right may be lost.

Nothing in our standard booking cancellation policy below overrides statutory cancellation rights that apply to you.
 

6. Standard Cancellation and Rescheduling Policy

Subject to any statutory rights that apply:

48 Hours or More Before Your Consultation

You may:

• Cancel your consultation and request a refund; or

• Reschedule your consultation.

Between 24 and 48 Hours Before Your Consultation

You may request one complimentary reschedule.

Cancellations during this period will generally not qualify for a refund, subject to applicable consumer rights.

Less Than 24 Hours Before Your Consultation

Bookings cancelled less than 24 hours before the scheduled start time will generally be non-refundable.

Rescheduling within this period is not guaranteed and will be considered at SCS's discretion where appropriate, subject to applicable law.

No-Shows

If you do not attend your consultation and have not provided prior notice, your booking will generally be treated as a no-show and non-refundable, subject to applicable consumer rights.

Cancellation charges and retained payments must remain fair and proportionate under UK consumer law; unfair or excessive cancellation terms may not be enforceable.
 

7. Late Arrival

Please attend your consultation at the scheduled time.

If you arrive late, we will make reasonable efforts to provide the consultation during the remaining scheduled time. However, the appointment may still end at its original scheduled finish time.

Late arrival does not automatically entitle you to additional time, a refund or a replacement appointment.
 

8. Cancellations or Changes by SCS

Occasionally, SCS may need to cancel or reschedule an appointment because of illness, technical problems or other unforeseen circumstances.

Where this occurs, we will notify you as soon as reasonably possible and offer:

• A suitable alternative appointment; or

• A refund of the consultation fee where an alternative appointment is not suitable or appropriate.

SCS will not charge you a cancellation fee where we cancel the appointment.
 

9. Your Responsibilities

To help us make appropriate use of your consultation time, you agree to:

• Provide accurate and relevant information.

• Complete any requested pre-consultation information where reasonably required.

• Attend at the scheduled time.

• Ensure that your contact information is correct.

• For online appointments, have a suitable internet connection, compatible device and reasonably private environment.

• Treat SCS representatives professionally and respectfully.

• Not record, reproduce, publish, livestream or distribute the consultation without our prior written permission.

You remain responsible for decisions and actions you take following the consultation.
 

10. Confidentiality

SCS will treat information shared during consultations as confidential and handle personal information in accordance with our Privacy Policy.

Information may be disclosed where:

• You have given permission for us to do so.

• Disclosure is required by law or a lawful authority.

• Disclosure is reasonably necessary to establish, exercise or defend legal rights.

• Another lawful basis for disclosure applies.

Where possible and appropriate, we will limit disclosure to what is reasonably necessary.
 

11. Healthcare and HR Discussions

Healthcare career consultations may involve discussion of workplace situations, interviews, management matters or HR meetings.

Please avoid unnecessarily providing confidential patient information, identifiable patient records, passwords, access credentials or other information that you are not authorised to disclose.

SCS provides preparation and guidance in relation to HR meetings and workplace situations. We do not act as your employer, solicitor, trade union representative or formal workplace representative.
 

12. Materials Provided During Consultations

Any original SCS worksheets, guides, templates, tools or other materials supplied during or following a consultation remain the intellectual property of SCS unless expressly stated otherwise.

They are provided for your personal or internal business use and must not be copied, redistributed, resold or commercially exploited without prior written permission.

Our Digital Product Terms and Terms & Conditions contain further information about intellectual property and permitted use.
 

13. No Guarantee of Results

SCS will provide the booked consultancy service with reasonable care and skill.

However, we cannot guarantee:

• Employment or promotion.

• A particular interview outcome.

• A particular HR or workplace outcome.

• Business growth or profitability.

• Funding or investment.

• Any other specific professional or commercial result.

Outcomes depend on circumstances and decisions outside SCS's reasonable control.
 

14. Liability and Consumer Rights

Nothing in these terms excludes or limits liability where doing so would be unlawful or restricts statutory consumer rights that cannot legally be excluded.

SCS is not responsible for losses arising solely from decisions made independently by a client where SCS has provided its services with reasonable care and skill.

We will not attempt through these terms to exclude responsibility that applicable law does not permit us to exclude.
 

15. Governing Law and Disputes

These terms are governed by the laws of England and Wales.

If you are a consumer outside England and Wales, you may also benefit from mandatory protections provided by the laws applicable in your country or place of residence.

Nothing in these terms is intended to restrict any jurisdictional or consumer rights that cannot lawfully be excluded.

If you have a concern regarding a consultation, we encourage you to contact SCS first so that we can attempt to resolve the matter directly.
 

16. Contact Us

For cancellations, rescheduling, booking questions or concerns relating to your consultation, please contact:

Semo’s Consultancy Services
Email: semosconsultancyservices@outlook.com