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Privacy Policy

Privacy Policy:

Last updated: 22 August 2026

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1. Who We Are

Semo’s Consultancy Services (“SCS”, “we”, “us”, “our”) is a UK-based consultancy providing 1:1 consultancy services, digital products and physical products to customers worldwide.

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2. What Data We Collect

We may collect:

  • Contact details, including your name, email address, phone number and postal address.

  • Account details relating to your member account.

  • Booking and purchase details, including services booked, products ordered and payment status.

  • Communication records, including emails, messages and form submissions.

  • Usage data, including pages visited, links clicked, device and browser information and approximate location.

  • Any information you voluntarily provide when making an enquiry, completing a booking form or participating in a consultation.

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Payment information may be processed by third-party payment providers. We do not necessarily receive or store your complete payment card details.

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3. How We Use Your Data

We may use your personal data to:

  • Provide and manage our consultancy services, bookings and orders.

  • Process payments and send invoices, confirmations or receipts.

  • Communicate with you about bookings, purchases, enquiries or customer support.

  • Manage your member account and access to relevant content.

  • Deliver digital and physical products.

  • Improve our services, website and customer experience.

  • Maintain appropriate business and administrative records.

  • Prevent fraud, misuse or security issues.

  • Comply with legal, tax, accounting and regulatory obligations.

  • Send marketing communications where permitted by applicable law.

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4. Legal Bases for Processing

Depending on the circumstances, we may process your personal data on the basis of:

Performance of a contract — where processing is necessary to provide a service, fulfil an order or manage your booking.

Legitimate interests — where reasonably necessary to operate and improve our business, communicate with customers, prevent fraud and protect our rights, provided those interests are not overridden by your rights.

Legal obligations — where we are required to retain or process information for legal, tax, accounting or regulatory purposes.

Consent — where you have given consent for specific processing, including certain marketing communications and non-essential cookies where required.

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5. Sharing Your Data

We may share personal data where necessary with:

  • Service providers that help us operate our business, including website, booking, payment, email, delivery and logistics providers.

  • Professional advisers, such as accountants, insurers or legal advisers.

  • Authorities, regulators or other parties where disclosure is required by law or reasonably necessary to protect our legal rights.

We do not sell your personal data.

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable data protection requirements.

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6. International Transfers

SCS is based in the United Kingdom and serves customers worldwide.

Some of the service providers used to operate our website, bookings, payments, communications or other business functions may process information outside the UK.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.

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7. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Provide our services and manage our relationship with you.

  • Fulfil purchases and bookings.

  • Maintain appropriate business records.

  • Meet legal, tax and accounting requirements.

  • Resolve disputes and enforce our agreements.

Retention periods may therefore vary depending on the type of information and our legal or operational requirements.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

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8. Your Rights

Depending on applicable data protection law and the circumstances, you may have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete personal data.

  • Request deletion of your personal data.

  • Request restriction of certain processing.

  • Object to certain processing.

  • Request data portability where applicable.

  • Withdraw consent at any time where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact:

semosconsultancyservices@outlook.com

If you are in the UK, you also have the right to raise a concern with the Information Commissioner’s Office (ICO).

Customers outside the UK may also have rights to contact the relevant data protection authority in their country or region.

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9. Marketing

We may send you information about SCS services, products, resources or relevant updates where you have consented to receive marketing communications or where we are otherwise permitted to do so by applicable law.

You can opt out of marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us directly.

Opting out of marketing will not prevent us from sending essential communications relating to an existing booking, purchase, account or service.

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10. Providing Your Information

Certain personal information may be required for us to process an order, manage a booking, provide consultancy services or fulfil our contractual or legal obligations.

If you do not provide information that is reasonably required, we may be unable to complete your purchase, accept or manage your booking, or provide the requested service.

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11. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, support bookings and purchases, remember preferences, understand website usage and, where enabled, support analytics or marketing.

Further information is available in our separate Cookie Policy.

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12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we handle your personal data, please contact:

Semo’s Consultancy Services
Email: semosconsultancyservices@outlook.com

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13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements or the way we process personal data.

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